Do we allow cashier’s check or money orders?

Yes. But you have bare the international check clearence fee.


What can I do if the lights flickering or no light after wiring?

The above situations occur due to the low loading of lighting or non-support bulb type. You may:

  • place an resistor at two sides of any one bulb, or
  • replace any one bulb of any one gang either into tungsten lamp or compact fluorescent lamp in series, or
  • adopt Live & Neutral Wiring method


What should I do if my smart device cannot find my Wall Switch?

You may re-connect the product and Bluetooth by one click on"Restart" button.


What can I do if forget the password?

You may reset it by press and hold the "Reset" button for 5 seconds. Then reset a new password via YOSWIT App.


What should I do if my smart device cannot find my Bulb Holder?

You may re-connect the product and Bluetooth by click on "Power" button to reboot.


Why is Remote Access not working on my Bulb Holder?

The main situations which may cause Remote Access failure is your device are out of the Bluetooth signal range.


If my bluetooth goes down, will my Bulb Holder continue to work?

Yes. Bluetooth connection issues will not affect rules that are stored on the app.  It will only affect Remote Access.  Meaning, the rules that you have set up will still function.


Can the Bulb Holder be controlled by more than one smart device?

Through our Mob-Mob App. Controlling your network is not just limited to one device.  To know more on how you can control your network, click here.


How do I update the firmware of the Bulb Holder?

When firmware updates are available, an alert will be displayed on the App to update the device to the latest firmware.


What should I do if my smart device cannot find my Smart Plug?

You may re-connect the product and Bluetooth by click on "Power" button to reboot.


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