While this could vary depending on the product and claim, we suggest you send everything that originally came in the box. Also include the receipt as proof of purchase, and a copy of your claim.
The main situations which may cause Remote Access failure is your device are out of the Bluetooth signal range.
When firmware updates are available, an alert will be displayed on the App to update the device to the latest firmware.
As our application features keep improving, we build an in-app user guide to introduce our latest available functions. For details, please download our app and check.